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What is Accidental Counselling?
Accidental Counselling happens when someone unexpectedly finds themselves supporting another person through an emotionally difficult situation, even though providing counselling isn't part of their professional role.
These conversations can happen anywhere, during a client appointment, over the phone, at reception, in a team meeting or during an everyday interaction.
While we can't always predict when these situations will arise, we can develop the skills to respond effectively.
Our training focuses on helping people listen without judgement, communicate with empathy, establish healthy boundaries and provide appropriate support without taking responsibility for solving every problem.
It's not about becoming someone's counsellor. It's about knowing how to respond when a conversation becomes more than you expected.
Explore our Accidental Counselling Courses
Accidental Counselling
Build practical, foundational counselling micro-skills to support people in stressful or emotionally challenging situations.
Learn a person-centered approach to listen with empathy, empower others and help them build their own strengths and solutions.
8- hour full day workshop or
2 x 4 hour sessions.
Accidental Counselling in OT
Build the confidence and practical skills to navigate emotionally complex conversations with clients and families.
Through realistic OT scenarios and interactive activities, learn to respond with empathy, apply supportive communication techniques, maintain professional boundaries and protect your own wellbeing.
8 - hour full day workshop or
2 x 4 hour sessions
Accidental Counselling in Practice: Navigating Difficult Conversations in Administration and Leadership
Build on foundational Accidental Counselling skills with practical strategies for navigating challenging interactions in administrative and leadership roles. Through workplace-specific scenarios, strengthen your confidence in responding to distress, managing difficult conversations, supporting others and maintaining professional boundaries.
Half day workshop or
2 x 2-hour sessions.
Accidental Counselling in OT: Navigating Difficult Conversations, NDIS Changes and Professional Boundries
Navigate difficult conversations with greater confidence in a changing NDIS environment. This focused workshop equips OTs with practical strategies to respond to client concerns, manage expectations, communicate with empathy and clarity, and maintain professional boundaries during challenging situations.
2-hour live online workshop or
2 x 1 hour live online workshops
Training Designed Around Your People
We tailor our Accidental Counselling Training to the professions, roles and workplace challenges you're working with, so it is relevant, practical and immediately useful.
Profession specific
scenarios
Interactive
learning
Flexible
formats
Tailored to your
workplace
Feedback From Others
Charlotte
Andrew was my mentor during my HSC year and was such a legend. He helped me work out what I wanted to do after the HSC and also supported me with goal setting and how to prioritise my time. He helped me manage my relationship with my mum and helped me get better at communicating with her.
Jess
Having a mentor has helped me in so many ways. I never thought I could have achieved the things that I have. If you told me a year ago I would have achieved the things I have . I would never have believed you but with the support of Hayley I have been able to over my challenges and I feel so much more confident and feel real to take on what ahead of me.